BB switch from advertised product!

[pia]

I guess this is a new category, but if @bbsupport is monitoring post, I am redirecting them…

BB bait and switch

I saw that Bountiful Baby had some old original formula Genesis matte varnish in stock. Well I went crazy and made 4 orders totaling 50 jars. I got my first order today, of 15 jars, it is not original formula Genesis, it’s not even Genesis, and I’m pretty sure it’s not even a matte varnish . The labels on the jars i got says Pratt Paints matte, the label and info on the product sales page clearly says Genesis old formula. I decided to try it on a test head and this product is super thin, string…

Adding link to BB’s post about Genesis sale…

GENUINE "Old Formula" Genesis Heat Set Paints CLOSEOUT!

We have tossed away any heat set paints that were not GENUINE “Old Formula” Genesis paints, and placed our remaining Genesis paints on closeout sale. As you know, the Amaco company that made the Genesis paints discontinued manufacturing them a couple of years ago. Before they discontinued them, they experimented with a new formula that did not work as well as the old formula (it is my understanding that supply interruptions due to the pandemic is what led to their attempt at a new formula that …

[bbsupport]

Hi, we know what you are referring to and we do apologize for that oversight. Please provide your order number to customer service by emailing us at “sales@bountifulbaby.com” and we will take care of it for you. Thank you so much.

[pia]

I did not order, but I know you have paid return postage for many ladies that did get the wrong product!

[vicsprettybabydolls]

@pia

Your such a sweetie.

I’ll try to keep my post under 200 characters… lol. those if you that help admin this forum do a great job. I’m still learning and being guided on navigating with this forum.