Just too verify -
this is a BLANK unpainted kit?
You only washed it?
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Sorry, I meant inspected
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Correct
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I only washed it with dawn like I do with all my kits
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You should get a replacement easily. I would email @bbsupport and send them the pictures.
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Ok, that’s what I will do. Its a shame because I really like this kit. Thank you so much for all the help. I’ve never had any problems with any of their kits and I’ve never striped a kit, I didn’t want to have to do that 
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I purchased a Ruby kit but won’t get to her for a while.
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That looks weird never seen this before did you scrub with a sponge or someting ?
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It was a blank kit… NOTHING should come off no matter what it is scrubbed with.
Personally I use hot water, dawn dish soap and scrub it with a toothbrush
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Oke i also do with dish wash and a fiber cloth
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Thats what I’ve always done, hot water with Dawn and a soft baby washcloth
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I emailed BB, let’s see what they say
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I saw something like this on the scalp of the Felicity kit. But since I was covering it with hair I didn’t complain. These must be the same vinyl as the Felicity and Steven kits, the ones I call the smelly vinyl. I noticed that in the blank kit page Katie Realborn looks like that smelly vinyl so I am not happy about that
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It is definitely paint. Most likely air dry paint. Heat set paint would not come off like that.
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My Ruby had the same thing… I scrubbed it off… but it has a yellowish stain on it now… factory cover up?
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It is a blank kit from BB
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How can a BLANK NEW kit have paint on it, I just can’t understand that. Aren’t these kits new? Would they sell used kits?
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I wonder if it’s whatever factory they are currently using to produce the kits. I may be mistaken but I thought I read on here somewhere that Bountiful Baby was not using their usual factory to have their kits made due to the pandemic. I could be wrong.
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I posted about this earlier. I got a response from BB just today. They offered to replace the parts with visible damage or refund for the kit. I think now that I’ve seen yours with the exact same problem that I will ask for a refund. I’m too afraid that it will happen after I’ve painted it and sold it.
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