And I am sad that there seems to be a lack of support!
13 Likes
I don’t think they know what to do.
6 Likes
That’s understandable. But admitting its an issue would be a start.
12 Likes
100% agreed. Acting like a ton of artists who have been painting without incident for years suddenly don’t know how to paint is not the answer.
17 Likes
I think it’s insulting to talented artists who’ve been using the paints for years. It’s pretty appalling, to be honest. It may not be the retailers who are at fault, but placing the blame/ responsibility to use a work around on the customer instead of the supplier is a pretty unfortunate choice.
16 Likes
I agree. It’s like if we were a supplier having issues with what we sell to our customers and its all their fault. Oh no no. You need to deal with the products your getting in. I’m not in this too long and I can’t say I’m talented but after 3 years of painting with Genesis I have a basis of it. Y’all something needs to be done and not on our end when nothing we have done has changed.
6 Likes
If we are getting inferior products than our dolls we are selling are inferior. There is no way for me to learn air dry like I am with heat set. I’m a duck in water with Genesis. With air dry I’ll drown.
5 Likes
This reminds me of a well known hair care brand I follow. They are specific to curly hair. Suddenly people who used the products had massive hair loss. Chemical burns. Loss of curl pattern and all sorts of endocrine disorders.
The company claims we used the products wrong and they aren’t to blame.
After years all of a sudden thousands of people don’t know how to do their hair with products they used for years.
Off topic. But this reminds me of that.
Recall the defective paint. Fix it. Send out new. Correctly working paint and move on.
Its not up to the artists to figure out how to work around these issues. Just like its not our responsibility to figure out how to work around hard vinyl. Wonky eye sockets. Bubbles. Or any other issue.
We pay top dollar for these supplies. There should be no issues. None.
10 Likes
I am discouraged and disheartened by this whole situation. I have had 3 different 1 oz jars from MacPherson, 2 that I purchased and one that was sent as a replacement. I was communicating with Brenda to try and get this issue resolved and she has been trying to work with me. I sent all 3 jars back to MacPherson to be tested. The results in the testing video leave me feeling like I want to give up. Priming my kits with genesis is not something I am interested in doing. I have done it before and it left me with a kit that is gritty and I hated every minute of painting it. I have been using genesis paints since 2012 and I have never had paint that performed this way. I don’t know about everyone, but I do check to see if my paint has cured by rubbing a Q-tip with water on my piece to see if it has cured. This blue paint rubs off onto my Q-tip. I noticed the blue was coming off while I was painting. I’ve never experienced that before. I ran test after test: with Mona Lisa, with Gamsol, straight paint, two different ovens, 5 different vinyls and different colours of paint. All tests yield the same results of the blue not curing. I even ran a test where I mixed the blue with my red that cures and got a purple colour. I rubbed it with a Q-tip and only the blue came off. For me sealing on top of paint that is not cured as suggested in the video doesn’t seem like a good answer. I expect my paint to cure like it always has and like my other paints still do.
Here is a video of one of my tests using the same blue jars of paints in the MacPherson test video and my red that I know cures. The top colours are straight paint and the colours directly below are the same paint as above only thinned with Mona Lisa before applying. This test piece has been baked with my oven set at 265 for 10 min. My oven set at this temperature gets up to 275 as you can see in the picture. My Q-tip has been wet with water. I would expect all my genesis paint to behave like the red and so far it has until these jars of blue.
14 Likes
So aggravating. No paint should be coming off.
9 Likes
Well my thought exactly. And it’s not just a little bit. If all of my colours behaved like this I would think it was normal. Doesn’t make sense that the blue rubs off while the red doesn’t.
11 Likes
That, and I also wonder if AMACO/Genesis is not being the most receptive about reports of the situation. With all the stuff COVID has caused, even down to the smallest things like paint manufacturing, they are probably not wanting to hear of any issues on top of trying to get manufacturing up and running again. Nothing is normal. It isn’t right if that is the case with the company, but it’s possible that could be part of it. They need to look over ever step of the process to work out this new issue with their paints.
4 Likes
Yes. I was appalled at that part more than the rest. Imagine having uncured Genesis paint under matte varnish. There is a reason that Genesis paints have to be cured. They can be chalky when not cured. So, all that paint that won’t cure will be chalky and not looking right under the matte varnish sealer. That is like trying to hide or bury a problem. It doesn’t work like that. I’d never be able to sell a doll to someone if I knew the paint wasn’t cured under the varnish.
And if they are suggesting that the paint only cures properly now when placed on vinyl sealed with varnish, then this still shows something is wrong with the paints. Because as you and some others have seen, the older paints seal without pre-sealing with varnish while the newer ones, applied over the older, are the ones coming off. Their paints always cured before on vinyl that was not pre-sealed, until recent manufacturing. And those of us who have used Genesis for years and know how they handle, know it has nothing to do with vinyl sealing. Each of us has a routine on how we paint with these, and we know how they work.
There needs to be a recall. Genesis is responsible for their products, to test them and make sure they did not make some kind of mistake in manufacturing. It’s like when companies mess up lately, they just blame COVID. That’s inexcusable.
In Shelly Marie’s video, even that small amount of paint that she was able to scrub off with a dry Q-Tip shouldn’t have happened and it indicates something is wrong.
15 Likes
Wow! That’s crazy. I’m sitting here watching with my head in my hand. Pretty sad. They need to deal with this now.
7 Likes
Does AMACO even market the paints for painting on vinyl? That might be the “catch 22” for them to not do much to rectify the issue?
7 Likes
Even if they don’t market it for that, I am betting at least 80% of their customer base is painting on vinyl. They should want to fix it!
10 Likes
Since you have video documentation, perhaps you could try contacting AMACO and see if they are responsive?
7 Likes
A little unrelated yet similar
I know that the COAT varnish company changed their matte formula and it now makes reborns shiny. They updated their site to says something about it not being made for vinyl. (but it was tested by members on different surfaces and still not matte)
Sue Ellen’s group talks a lot about it.
Kimberly shared this with their group
4 Likes
Okay… I am willing to try RebornFX before I start painting (not because I have problem paints) just to insure that I am doing what I can to avoid them. It looks like only MacPhersons sells them? Do I order the primer or the sealer? Doesn’t anyone have any they would like to sell? Hate paying shipping from Canada for just one item…
3 Likes
3 Likes