In my experience customs customers make it not worh doing customs at all. I can understand wanting updates. But there is a limit.
I had one customer email me over and over for days for updates. To the point it was making me anxious. I finally told her politely to back off so i could actually work on her doll. She comes back wirh how she has anxiety and if she doesn’t hear from me every day she gets upset.
Another customs customer kept asking for progress pics. I sent them each time until she got upset that i wouldn’t give her the care bear plush that just happened to be in the background of one of the progress pix.
Another customer paid for her doll. I went to the store to pick up some outfits for the doll. And when i got back she had reversed the payment because she didn’t hear from me in the few hours i was shopping.
I have lots of horror stories about customs. Lol.
Give updates. But also set boundaries.