A lady purchased a doll directly off my website, we had a few e-mails back and forth and I sent her doll. She received it today and this is the e-mail I got tonight:
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Lily arrived today and I am sorry to say I will need to return her. I ordered it for my seven year old daughter and I don’t think she will take good care of her. With her neck needing support and her delicate body I don’t think it would be good for either of them. I am very sorry for the inconvenience! I will ship her back tomorrow. Thank you very much for the fast delivery time and great service.
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I have never had this happen before. It wasn’t a custom doll so I guess I will have to refund her money.
Guess I will need to put in a “no return” clause.