You did a great job in painting his ear structure in! I will be using your picture for a reference if you wouldn’t mind? That really looks good!
I haven’t checked here for a while and notice that BB responded to my post. I am glad to see that they read our boards frequently.
As to the incident with the Sugar leg, let me say that you only saw one of the threads that was posted on the subject. There was another somehow that got seperated. The lady with the bad leg had written you BB, and was told there were none in stock. She put herself on the waiting list. But, then someone on the forum she was on had Donna’s email and offered to ask her for help. It was Donna who then wrote you and you responded to her. I am curious why you couldn’t have responded to the first lady with the problem, but oh well!
You guys are great to deal with , hands down! But, sometimes when we write and ask questions we are given curt, erroneous or “canned” answers. I wrote one time asking about the use of the Rose Ink you carry…and the first response I got was…we don’t carry such products. So, I re wrote and asked again and pointed to the item in the catalog and was told that no one knew how to use it so I was basically on my own, except to say that it should not be baked, but applied after the doll was done with bakings. Because it would just disappear during the baking process. OK…but I found out much later when I had to strip the baby I used the ink on because of my incompetence in painting discovered that the ink is NON STRIPPABLE!!! lol…it is there forever and ever. I even got my blue out, but not the rose ink…actually when I was done stripping the kit looked so much nicer with just the rose ink than it had with my painting that I entertained the thought of just leaving it as is and dressing the baby! I am not at all upset by this, but it does seem that when a product is carried that the person who is in customer relations who answers questions about the products should at least know #1 that they are sold by your company, and #2 have a basic dos and don’ts for the customer. I had the same experience after purchasing some bodies on clearance. I wrote and asked for the size of the baby they were originally intended for and was told that you had never sold such an item at BB. So, again I had to point out my invoice number etc. and then another person told me that the reason they sold them was that no one knew how to use them either! And had no idea what size baby they would be good on!
So, the lady with the leg issue tried to contact you, and got a canned response. It took a note from Donna to you to elicit an email with good info and a solution for the gal’s problem.
that worries me…if the only way we can get GOOD reliable info is thru a third party then why even bother having a customer service department?
I love your babies, I love their affordability and your shipping, seriously is to die for as far as speed goes! Your shipping prices are a little high at times, but I think that is the actual problem with the carriers not your company’s policies.
Another woman on this thread is the one who was upset about not having the artist’s name on the sculpt, I was just echoing her concern. I, for one , would like to have it all on the neck of the baby. That is the way it was done in the old days of extraordinary doll making…the name, the mold # and the other pertinent info. I do not like it when the stamp is in the actual head of the doll…we have just had that issue with another firm and artist on another forum. But, all in all I think that having it the way you do it is fine with me…It helps so much when a grandchild has been busy in a room where he wasn’t supposed to be and I found all my kits seperated and in piles on the floor. Legs, in one pile, heads in another…you get the idea. He had great organizational skills…but I had a terrible time matching them all back together! The names really helped!
I am still a little overwhelmed with the skill I will need to paint these ears…and do wonder why they were not sculpted in the style that this artist usually does her work. But, it is under the bridge now and I will have to grow my skill, not all bad.
I wrote this so that we can be on the same page with our concerns and answers. Thankyou for responding to them, and I hope you will go back and realize that your answer did not reflect the whole story … but your actions and your response etc were super! Beyond what was ever considered necessary. You did not have to replace the leg of course. But, it would have been nice if your spokesperson could have conveyed the message first without having to get a third party involved. That makes me feel that I have to know someone who knows someone to get my concerns addressed.
thanks so much for your company, and your goal for good kits at good prices I appreciate that very much.
Nana’s Joyful Babies