I have been a seller without one dispute for 15 years up until now.
I have never ever had one complaint about my babies ever!!
I sold a baby to a woman, she received it in great condition, as she admits.
The baby had painted hair, instructions were sent on how to care for her baby.
Over three weeks later, she says paint is now coming off. I have never ever had this happen in all the hundreds of babies with painted hair I have sold. She showed me pictures of babies head all scratched up, clearly she had done some sort damage. She went on to say that this was for her daughter. I clearly told her this was not intended for a child, but an adult collectors doll. I take pics of my babies as they are shipped because as a courtesy for customers I provide shipping insurance and this makes it easier if they have to file a claim. My pics show a beautiful baby unharmed. Despite my misgivings that this was for a child, and they may damage it again, I also offered to fix it if she would ship it to me, she refused.
She then filed a dispute with PayPal. The did nothing to investigate. I told them I had pictures, emails from her stating the doll was fine upon arrival, they did not even care to look at this.
They did not ask her if it was ok upon arrival.
They ruled in her favor because she simply filed a claim.
I have had customers that have sent pictures of babies with painted hair years after, and they still look great. She damaged this baby and now I have to refund her because of PayPals inability to protect the seller. I spoke with them, and they admitted if a claim is filed against a seller, it usually goes to the buyer because they do not except pictures or email as evidence .
If anyone knows a different avenue to receive payment other than PayPal, let me know as I will be closing my account. I cannot afford to spend weeks on a baby to have a scammer damage doll and have myself pay for it.
Sorry for the rant, but be aware of how paypal does not offer us protection from issues like this.
Humble Hearts Nursery
(Oh forgot to mention, she has sent me over 26 messages and emails harassing me also, I had to complain to Etsy!!)
Watch out for these buyers:
warren, MI 48088