So a few weeks ago I had a buyer from Germany. I have sold outside the USA before, so that is no problem.
But this has been a huge headache.
The doll sold for 499$ and free shipping.
I was forced to use Etsys global shipping program. (This was the first time I’ve been made to use it.) Soooo…my buyer was upset about there being two tracking numbers.
Eventually Acendia sent the box back to me! Apparently I didn’t pay enough or something.
So…The morning the box came back to me I went directly to the post office and had it reshipped using Priority Express International.
80$ later. But the box was on the way with ONE tracking number. The buyer was happy.
So I’ve been watching the tracking. and for the last week it has said. “receiver unavailable. Will attempt another delivery.”
I figured they just missed her or something. So I sent her a message letting her know the box was coming and she should be there.
She responded asking me if she had to pay customs fees because she had left a note for the carrier who did not just leave the box.
I told her I was unsure. But it was possible. And the best way for her to be sure to get her doll was to be home when they came.
She said she would.
So again today I contacted her and asked her if she had gotten the box.
She responded that AGAIN she left a note and they did not leave it. and that the box would be sent back to me!
I instructed her to contact her local post office and see if they would hold the box there for her so she could collect it. Or if they could bring it to her again.
She then proceeded to complain to me that she didn’t want to have to go get the box.
I’m annoyed.
I did everything I could to make this transaction go as smooth as I could. I dealt with Etsy awful global shipping. I shipped the doll twice. I let her know every step of the way and it seems like she wants to make ZERO effort to get the package.
What do I do here?
I have the money to refund them…but i really needed it for the move. And now my doll is somewhere in Germany.