I was hoping to get a little advice from you lovely ladies,
I’ve recently decided to take the plunge and make my first reborn, and ordered quite a few paint brushes from one site. (I’m UK based) They all stated they were in stock and ready to be dispatched.
Last week, I received all of my order apart from two brushes, a 3/4 mop brush and a tiny nail brush. With no note or any indication of what happened to them. I emailed the lady who I presume owns the online store about the disappearance, and she mentioned the brushes weren’t in stock and I was due to be refunded. I asked if they were due to be in stock soon, and she confirmed and asked to send those when they arrived rather than the refund. I thought all was well and good.
However I hadn’t received anything in the mail. Stock was to be updated on Monday, and it is now Thursday. I emailed the woman again on Tuesday about the brushes, and I suppose she hadn’t made efforts to check as she asked for my invoice number, and haven’t heard anything since.
I’m somewhat nervous as I hope to start Christmas day, and quite a few post offices are on strike this week, which only adds to the anxiety I’m currently feeling. I’m unsure whether to message her again, or to wait and hope. I ought to mention one of the brushes I did receive, the bristles were askew and not in good condition. When asked, she avoided commenting on such matter. I suspect I’ll cut away the bristles and use the brush for fine detail like capillaries on the eyelids and cheeks.
I apologise if this is a very long winded “question” of sorts, but I’m just a little unsure of what to do