Cracked varnish, bummed

I am so bummed. I sold a Christmas baby to the sweetest lady in Kentucky and she just sent me a photo of the dolls head, the varnish is all crackled on one side. Not the “didn’t bake that varnish long enough” kind of cracking. I have been using air dry since the Genesis shortage so I just paint it and let it cure. I did five or six babies at the same time, they all got the same varnish but just this baby cracked and only in that one spot (side of her head).

I am going to have to refund her. It looks awful. I am so sad, she really needs that baby. I told her to ship it back and I would try to repair it but I am not sure I can. This is the strangest thing.

Thank goodness I left that money in my PayPal.

This varnish business is giving me a pain in the arse parts.

I also hate for someone to feel let down.

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Awe so sorry. Did you use Soft Touch over GHS?

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Sorry that happened !
What varnish did you used and how ?

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Oh man, that’s horrible. What kind of varnish have you been using?

If it makes you feel any better I have messed up several babies just because of this varnish shortage. All I know is air dry, it’s just me mixing stuff in an attempt to stretch what I have and not doing it right, I guess.

This whole situation sucks. I’ll be glad when we can all get what products we all like to use, and for Genesis users hope that everything you get will cure. :roll_eyes:

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I’m so sorry. That is disheartening for you, and her. That’s so good that the money was there for an easy refund.

What varnish do you use? I use only air dry paints and haven’t had my varnish crack before but, l worry about formula changes with all this covid business, and shortages etc. My varnish seems to be the same as before, but it makes me a little nervous.

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Uggh I’m sorry! That is so frustrating!

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So sorry to hear about this Gina. Isn’t there something about pressure changes in planes as packages are being shipped? Is there a chance that part of her face caved in with the pressure change and that damaged the varnish? The only thing I could think of that would cause that sort of problem. Doesn’t really change anything but I’m just wondering if that could ever cause subsequent crackling of varnish. It’s a real bummer when someone is happy with one of our babies and something goes sideways.
I’m loving my Pickles and she’s fine. I really like how snuggly she is with the 1/4 limbs. Keep on creating, can’t wait to see what you’re working on now!

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I did, it was actually a combo of soft touch and two other air dry varnishes, I was playing mad scientist. the other four babies are fine, just this one. Grrrr…

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I think it may have been the varnish reacting to the GHSP under it? Just a weird reaction on this one doll. I am glad you are happy with your circus baby. :heart:

I’m sorry that had to happen, what a bummer :frowning:

Did you use powders?
I am using Americana soft touch and never had problems with over Genesis, but I don’t mix Americana with other varnishes.

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You still have Americana? I’m jealous!

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I am so sorry that happened. I am down to about three dolls worth of Genesis Matte Varnish and then I will have to use something else. I have a few customers that only like Genesis and they want Lauras. I am hoping that the company really does resume production next month, but I live not far from the production site and they used to always advertise for workers and that has not happened yet, so I am worried…

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Do you mix anything with the Americana Soft Touch Varnish? I saw a YouTube where they mixed other ingredients and on a review they said they mixed 1/4 teaspoon of corn starch and some distilled water.

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Yes, I follow the exact recommended recipe:

20 drops distilled water
1/4 tsp cornstarch (teaspoon)
1 level plastic spoon of soft touch varnish
Dissolve cornstarch in water. Add soft touch varnish and mix well.
Apply with a cosmetic sponge. Let it dry. Reapply the second layer after the 1st layer cured (I wait 24 h between layers).

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I have a couple half jars and I scored two of the soft touch a month ago. I have been mixing them together. I do have some small jars of genesis matte varnish that I mixed into a bigger container but I am holding in back for hair, eyebrows, and priming. I really hope Genesis gets back up in running this year.

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Oh no!

Me to!!

After some back and forth she has decided she would like a full refund and that a repair would give her too much anxiety.

I have to honor that. I really hope it is a non smoking household, I would like to donate the baby to a memory home.

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I’m sorry your varnish went wonky. I also hope that your doll is returned to you as smell free as you sent it.

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