What to do with delays

Bought one kit 13 days ago and paid for another 3 days ago. Having a hard time with responses and definite shipping with seller. Ugh. I’m used to prompt answers. Member here so apparently trusted but I’m nervous. It’s taking a long time.


Is there a tracking number?

No. They have not shipped. I ask questions when I’ve noticed online in the last 21 minutes and such and they go unanswered for 2 days. Very very nice, just not communicating well