A woman ordered a doll from me a few months back, and was paying on a three month payment plan. I was finishing up her doll, and she just made final payment last week, but did not include the shipping fee or big box opening fee she requested. I was planning to ship it out to her this week. My only problem is that when I went to contact her about shipping etc. it seems that I can’t contact her on facebook. This was our only method of contact. Does this mean she has blocked me? Do I eat shipping costs and just send it without big box opening? Or hold the doll, and hope that she contacts me? Hmm…
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Yes, I can see the other messages, but it says that I am unable to reply to the convo. Weird.
A big box opening is when they pay extra for more cute little gifts to be included. I don’t make any money on it, but it’s fun to do the shopping for them!
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Are you trying to contact her through your personal page or your business/nursery page? You could maybe try messaging her via your own personal page to see if it goes through. Not “friend” her or anything just message her.
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I have tried through both, and neither is working.
I can still see her pic. Hmm…
That is weird. If she blocked you, you wouldn’t be able to see anything I don’t think. Did she pay you via PP? If so, they should have an email address for her listed and you can email and invoice that way.
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Yes, I forgot about that. I will try that. Thanks!
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I would go ahead and invoice her and also send an email. That way she gets 2 and doesn’t “miss” them.
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Okay, thanks for all the helpful info! Sorry you’re having trouble too!
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Hold the doll until you make contact
refund her money and sale the baby for somebody else