Need help from BB please

I have been having trouble logging in to place orders, it keeps telling me to make a new account because it can’t find an address on my account. I have placed may orders and not had an issue until the last 2 and I am getting ready to place another in the next week. Can someone from @bb please message me. Also I am having issues with the board with my iPad.

2 Likes

@emilybb

1 Like

I had a similar issue recently. I think it just let me log in after a while or I may have created an account or just updated my info I can’t remember what I did but I had a similar issue.

1 Like

The first time I just kept trying and it let me order, the last order it wouldn’t so I created what I thought was a new account, but now it is doing it again. I wish they had a cart that would let you see past orders as well ( but that is a different complaint all together, LOL).

1 Like

Thank you, it won’t let me tag either.

2 Likes

Ugh! So frustrating. Hopefully bb can help figure it out. Good luck :wink: