I was just curious if any of you did layaways with your babies an if so how does it work? Also did you ever have someone send you a kit to reborn for them? Someone asked me to do a layaway for them an I wouldn’t mind but I have no clue how to even set something like that up.
I do layaways up to 6 months. I get a non-refundable deposit that will cover the cost of the kit and materials. I use PayPal for monthly invoices. There is a “Create Invoice” tab and it will walk you through the process of creating it. The layaway works very well for me. Make sure you spell out the terms on the invoice and make sure that you specify that it is non-refundable. Otherwise you could find yourself in a jam if the customer changes their mind. I give the customers 72 hours to cancel their order and after that it is non-refundable. Hope that helps.
Thank you very helpful
I like how Bette sets hers up but I’m a little impatient and feel like 6 months might allow someone too long to develope buyers remorse.
I set it up according to what the customer wants. Sometimes its just a couple of months, but I will go up to 6 if they need to stretch it out that far. It has worked well. I’ve only had a couple of people cancel their order, but neither of them asked for a refund on what had already been paid. The buyer’s remorse thing is why I give them 72 hours to cancel, and why I specify that their order is non-refundable after that time.
Good info…I’ll have to give it a try.
Does the 72 hours to cancel only apply to the first payment, Bette?
Once the first payment is accepted (after the 72hours) it becomes non-refundable. If the buyers makes another couple of payments and then changes their mind you need to refund everything, except the initial non-refundable deposit.
Technically, all of it is non-refundable after 72 hours, but it is considered on a case-by-case basis. I have had several that were not layaways that did change their minds and full refunds were issued in some cases, partial refunds in others, and no refund in some cases. Since all of mine are custom orders, I stick pretty close to the no refunds policy once I have purchased the kit and materials and have done the prep work and/or ordered a personalized item, but nothing is set in stone.
I do pretty much like heartstrings…except I only do about 4 months max…
I do them pretty much the same as heartstrings too. - I get $200 non refundable deposit, bi weekly payments, for 10 weeks to 12 weeks depending on the cost of the doll.
Ok I did it for 2 months an did 100.00 deposit. I’m not that good yet. I’m happy if I get 250 lol so anyway did the invoice with a agreement an no refunds she chose 3 dates to pay until balance an No refunds. I’m not starting a baby an have them change there mind that was my biggest concern. Well an them not paying.
So do any of you let your customers send the kit they want? I was thinking about having someone else reborn Elyse by Cassie brace. She’s a big chucky baby an I would love to have someone reborn her for me.
Yes, I do that as well…I have a set reborn/rooting fee depending on what they want, etc so just figure my cost + the fee and that is what I charge them…
“chucky baby” as in the horror movie Chucky?
Or chunky baby, which I prefer?
There is a difference between custom and doll that is already made put on lay-away. And you will find that there are consumer protection laws that can be applied to layaway plans, which may vary state to state. The layway plan laws that I came across only allow you to keep some $ for the inconvenience; something like 20% of the total sale price. With special order it would depend on how special the doll is, how salable etc. But I am sure there are laws about it too. In any case you need a contract with the buyer to be able to keep anything. Google your state laws.
Lol that’s too funny. I didn’t even see that. No chucky babies just a chunky baby