I just got an email from UPS that my package from MacP’s is being held at customs in need of a Consumer Product Safety Commission form and I’m lost as to what needs to be done. Apparently this is a new thing, has anyone else dealt with this?
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I’m dealing with the same issue 
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Make sure it’s not a scam……. I would call my local
UPS and ask about it
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It’s not a scam. I looked it up and found this: https://www.ups.com/us/en/shipping/international-shipping/tariffs/cpsc
I went ahead and emailed McPherson’s about it. Waiting to hear back.
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I’m not saying they don’t have that type of requirement…..just be careful about clicking links in emails.
Better off contacting MacP’s like you did or calling the UPS office.
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I hope @MacPhersonCrafts helps you figure it out.
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That’s so weird. I ordered from macpherson Thursday evening and my package arrived on my porch without issues today. I didn’t think anything about it. But now I’m considering myself lucky. 
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Hi everyone,
No need to worry, and you do not need to send UPS any additional information.
This is simply part of the new U.S. Consumer Product Safety Commission (CPSC) eFiling requirements that came into effect in July of 2026 for many products entering the United States. We have already completed all required safety testing, certifications, and product registrations on our end.
Occasionally UPS sends an automated notice while they are processing the customs entry. When that happens, we simply provide the required certificate reference information directly to UPS and customs, and the shipment is released.
There are no tariffs or additional charges for you to pay, and there is nothing you need to do.
Please just sit tight and allow us to handle it. We monitor these shipments closely and will make sure everything is properly cleared and on its way to you as quickly as possible.
Thank you for your patience and understanding!
Brenda
MacPherson Arts & Crafts
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thanks for tagging us Jenni!!! XO
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Hi Julie! 
I got your message and responded! Thank you for reaching out. Just sit tight — we take care of everything from our end, so there is nothing you need to do. 
hUgs,
Brenda XOXO
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Thanks Brenda! I appreciate it 
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I received MacP package today with no problems! 
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I figured Brenda was on top of it. They have been great about handling all these kinds of issues with the customs!
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Thanks, Ange!!! We have been doing our very best to stay on top of everything and make sure we have every bit of information and documentation they need. Sometimes UPS sends these notices out to our customers even when we are already in the process of taking care of the clearance from our end, which is definitely frustrating!
No one needs to worry about shipments coming from us. We have jumped through all the hoops with these new CPSC requirements and have everything in place. If you receive one of these messages from UPS, just sit tight - we take care of it from our end and get your package cleared.
Thank you for having faith in us, Ange! hUgs B XO
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Thank you so much for clearing this up! I was really confused so thank you for your help!
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This is a brand-new process with the CPSC, so there have definitely been a few growing pains in the beginning while we learned how to navigate everything and make sure all of the information was connecting properly through the electronic system.
We’ve been working closely through each step and getting all the pieces in place so that everything can flow automatically the way it is supposed to.
The great news is that today everything went through completely hassle-free! 
So we’re feeling very confident that we now have everything properly connected and running smoothly.
It has taken a little patience to get through these initial bumps, but it looks like we’re in really good shape now! hUgs B XO
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I just wanted to say I received my Rebornfx paints safe and sound this morning! Thank you
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