I sold a baby in early March, and the customer came back today to say that her knees and feet are turning black. ??? She says she has handled her carefully, but of course that will always be an unknown on my end. She sent me photos and it looks like she’s just dirty or there has been dye transfer. I asked her to send me natural light photos so that I could see it better.
I find it odd that there would only be certain areas doing this. If it were sealer or paint, or even some weird leeching of the vinyl or something inside, it would be more all over. (And I use the same everything for all my babies.)
It’s also suspect that only the raised areas are doing this. i.e. tops of creases, knees, etc. as if the baby was scuffed against something…as it wasn’t a paint or sealer or vinyl gone bad??? issue.
What should I do? Customer says it’s only on legs and feet but that she “thinks the whole thing will turn blue/black.”
Thanks for any input you may have.
In this one, you can also see paint has been chipped or scrubbed off. There are some baby wipes in some of her photos, so it made me think she might have been trying to clean her??
Is she dressing in dark clothes or is she herself wearing dark clothing while handling it? It could be transferred from dark material
She hasn’t said. I mention to all my customers that they shouldn’t be dressed in anything dark unless it has been tested for bleeding…and that if they chose to put them in dark clothes, it should never be for long.
This sounds fishy! Like the buyer messed it up and wants to fix it for free so why not claim it defective. The feet looks like it was drug on something dirty and knee to. Then looks like they tried cleaning off and like you said, scrubbed off look. Look like when my daughter used to drag her play doll around and got it all dirty. Why not just be honest and say she accidentally dirty it up and how much to fix. Not like it’s gonna cost full doll price to fix. But that’s my opinion.
Def from handling and transfer. That is exactly how dolls look. Did she give it to a child or have a child or a child played with it? Because that would explain it all.
Yes!! If people would just be honest! It would make everything easier all the way around.
It looks exactly like dye transfer. Could be from baby’s clothes, but also a blanket, a toy, or even clothing the owner is wearing that touched them.
I agree that it 100% looks like dye transfer and rubbed off paint from trying to clean it with a wipe. It looks like they thought they could take care of it, “cleaned” the knee, had a moment of reckoning and decided to return to you for help. Whichever outfit they were last in had probably been on the baby for a while. Maybe even since they received it from you. (Not saying you sent the doll in dark clothing, I meant that they changed it as soon as it was received.)
Thanks everybody! I asked her about the outfits she may have been wearing and told her that if she’d be straight with me, I could help her. I’m thinking I can have her send the baby back (she pays shipping), I strip and repaint the limbs, (for a fee?) then have her shipped back?
That’s entirely up to you.
I think this was 100 percent her fault. Maybe she’ll be more careful next time.
I’d make sure she realizes this wasn’t a paint or varnish issue on your end.
Someone help me out here, but there was a post yesterday and one a few days before about a product from Mac’s I think that would remove those stains…it’s zit something or other??
That may very well work on the feet! But there’s still the part where the customer may have scrubbed off the paint.
Looks like toes are dirty and paint is washed off the knee.
I didn’t zoom the pic and assumed it was just dye transfer you were dealing with.
Yeah, I definitely don’t feel it’s a paint or varnish issue - the pattern of the stains is just too specific.
Looks like clothes dye transfer, and if you sent care instructions that mentioned that, I would not fix it for free. It’s more work than to paint a brand new baby!
@YelenaRey I agree completely! I send very detailed instructions on what to do, and what not to do. Dark colored clothes and dye transfer are at the very top of the what not to do list.
I think the baby had on a pair of ‘dark’ socks-------dye transfer. And the other issue is from her trying to ‘clean’ the knee. JMO
How did this go? Did she confess to putting it in dark colors or maintain that she didn’t do it?