So here’s my update on the customer who wouldn’t respond to my emails when baby was almost done, responded once when he was done, then dropped off the face of the earth again for a week or so, but finally (again with no communication) paid via PayPal.
I hurried up and shipped this baby and my last custom of the year, planning to relax a bit, clean my doll room, paint a little at my leisure… So anyway, I get a 2 sentence email from this lady yesterday telling me the doll was being returned to me because it was sent to the wrong address. In short, she moved didn’t feel the need to update her PayPal address.
Was I supposed to verify this address? I have sold tons of things online and never have before. I buy tons of things online and haven’t been asked. I even bought a pretty expensive doll recently and still wasn’t asked. I’m trying not to be irritated, but really kind of am.
It was up to her to update her address on PayPal. So are you suppose to reship to correct address once you receive it back? If not, then she probably has buyers remorse, I would think. She does respond for a while. Then she pay. She should have told you she moved n her addresse is different. But, I wouldnt have mailed it, until she updated it with paypal.
Maybe it was taken to the post office to wait to be picked up and signed for after a failed attempt? Then they have a certain time frame before it is shipped back to the seller…
*Personally I email them when the purchase is made, tell them thank you for your purchase of reborn/realborn ___________ and please verify this address is correct (then I post the address paypal gave me). I will get them all packed up and ready to ship, then as soon as you have verified your address I will print the label and head to the post office.
After she paid, I shipped to the address that PayPal had registered. She was following tracking when it showed that the doll was on its way back to me. From what it sounds like, the house they moved from is empty. I did send it signature confirmation.
She still wants the doll. It’s just that I have to go through worrying about it until it gets here, plus am going to drag it back down to the extremely crowded post office that I didn’t plan on entering again until 2018 and ship the doll one more time. She will pay for this, it’s just that I was trying to come up with a plan to prevent future misunderstandings.
I think I am going to borrow your way of doing this, @jlesser. As soon as they pay, verify the address right away so I don’t get distracted and forget. . Although in this case, I don’t know that it would have mattered…
That is difficult. You basically should tell her she needs to pay again plus another shipping, with the correct address, and then you will refund her the original payment. of-course, you can refund her 1st but she may then not pay. And you cannot just send it to the new address because that would cancel your protection, and if she opens item not received case she will win,
Would you believe that I just got an email from yet ANOTHER customer wondering where I shipped her doll. Why, you ask? Because she moved a while ago, did not update PayPal, did not mention this to me, and somehow, perhaps by osmosis or something, I was supposed to have figured this out.
With this bronchitis and my sciatic nerve pain, what I was really hoping to do was to track down TWO packages to drag back to the post office to send out all over again. Plus, of course, the headache of tracking down people to get them to pay for round 2 of postage.
She has the tracking number… it’s showing as delayed right now. Are you saying that the post office may deliver it to her new address if she contacts them? That would be great if they would.
Oh my gosh how aggravating!!!
It’s up to the customer to update their PayPal address. I’m sorry you have to deal with this now and right before Christmas!
Well, if the PO where she used to live still has the parcel, if she calls them and asks them to hold it, and then organizes forwarding, they might. I am not sure how it works over there, but here we can pay a fee for having our mail redirected; it can be done at any post office and they send it over to our former PO. Obviously have to show identity document and sign the paper. Or if she did not move too far she could just go and collect it from wherever the parcel is.
I am pretty irritated with this, actually. Lol But lesson learned… not because it’s my problem to hold people’s hands here, but because I have no desire to deal with this nonsense again, I will be verifying the address as soon as they pay.
