I have emailed customer support numerous times to no reply I posted my concerns on the announcements forum about the new vinyl colors and now they have deleted it! I have been sent seconds damaged kits instead of firsts that I ordered and paid for! The following is a copy of one of the messages I have sent. They are all about the same. Please tell me if you or someone you know is having this same problem because my next stop is BBB.
I have written once already and received no reply. I have placed many orders with you in the last several months spent several hundred dollars. The first kit I received with my starter kit was very obviously damaged on the end of her finger. I thought maybe it was overlooked did not have the time to return her. So I advised the buyer and issued partial refund. However I noticed on the next four I recently ordered that 2 of them are damaged one has a slice across one of the legs and another has a hole in the ear tip from a bubble! I think your kits are affordable and cute but not at the price of losing my customers or my reputation as an artist. I sell custom reborn babies and they are supposed to be first picks not second or third! I need a reply as to why this is going on and what will be done about it. I feel compensation is in order or replacement of the 2/4 kits because it is misrepresentation and false advertising to sell seconds and firsts. You should also know there has been a lot of forum talk about this exact issue.
Greed will lead to one’s demise. Standards should be kept high to keep customers because it can take weeks even months to get a customer but only “seconds” to lose one!