Maybe people should use the word VINYL in description. There will always be people who do not know about reborns, and when they come across them, and start looking around they do not have a clue. We cannot assume that the whole world knows what is what in reborns.
I had somebody trying to get money back claiming the baby is not as described because “it’s not silicone”. Fortunately, I always tick the vinyl in the item specifics, and also have said something like “nice soft German vinyl” in the description section… So she had no leg to stand on.