First of all, Happy New Year to everyone! I hope the holidays have been lovely for every one.
Now, there is something I could really use some advice with. Near the middle of December, a buyer opened a non-delivery dispute against me. The day after adding the tracking number to our PayPal transaction. It was opened for non-delivery. I figured it would be closed upon delivery. It was not. I have messaged this customer several timea through messages and PayPal, telling them that the tracking number shows as delivered. They have read my messages, but have made no attempt to communicate or close the case.
I have not escalated to a claim as I provided PayPal with a tracking number that shows as delivered to the address provided by them. It is estimated to be resolved on the third. Will the case be closed in my favor? Or should I escalate the dispute to a claim?
I have not done this because I needed the funds. I still do and the waiting times for PayPal are so long, but I also don’t want to unfairly lose money for a product that was delivered.
Could anyone provide me with some advice?
Am I making the right decision by waiting for PayPal to decide who won the dispute?
I appreciate any and all help.