Pay pal policy

Hi, I bought a kit and it was defective. I returned it asking for a refund.
when pay pal responded they told us defective is not covered by paypal.

did any of you know that? rosemarie

or you could have told them item purchase was not as described,

Did you try and resolve it with seller before disputing through paypal? Was this an ebay purchase?

Shuree

pay pal just opted out. the company has refunded our money because
they have a good refund policy pay pal has not. defective is
pretty simple.

that makes sense. I do buy off ebay so that will fix that. thanks again,
don’t know why i didn’t think of that.