A woman orders a reborn from me (originally saying she lost her son 19 weeks into her pregnancy) and could I make a boy baby that would resemble him had he been born. OK - no problem. We settle on Gena and she makes her deposit promptly. I begin reborning and send her photos of my progress, she likes him and when I am finished the balance is paid by a man who I assumed was her boyfriend (per her e-mails). I shipped and it was delivered today (as she said she would be home from work). I receive an e-mail saying: “My teenage daughter just ordered one of these without my permission. I want to know how she paid for this? Her name is --------”.
What do I do? Do I answer the Mom and explain it all or do I contact my customer or do I just leave it up to them to work it out? The e-mails I received from my customer were very mature and I had no way to know it was a teenager (she could be 13-19; who knows) but I don’t want to betray her trust in me either.