Awwwww, that's an awful thing to happen! this is such a sweet little girl!!! So Beautiful in every detail....It seems if she was not a custom, your client is in the wrong....my opinion, still....even her little ribbons on her feet! Oh my! Itsa shame to change this doll, it reallly is.... I feel for you, what a terrible situation to be put in. For the record, You create the most gorgeos dolls,Cierra.....I am in awe.