Last week one of my customs, (who had bugged me every day, asking for special things etc) filed a case because when she got my free gift, she thought I was doing a “bait and switch” even though I sent emails about the gift, I put a letter in the box, and I followed up with questions about whether they liked them.
But of all my customs this one just felt bad from the get go. I should have followed my instinct.
She caused my account to be frozen and decided since she filed a case, what the heck, might as well leave uit instead of telling them she made a mistake. Honestly, that I can understand because if she closed it she wouldn’t have the option to reopen. Even though I thought my trust level had surpassed that.
Because of the case being opened, I was scatter brained and did not take photos. I always take photos and videos of the boxes being packed. Its just good business.
I have had only one bad issue with a buyer, but she had purchased 9 dolls and just kept doing horrible things to get free merchandise. I gave in out of fear she could ruin me but then after talking to other artists and doing some deep research, I found out this is what she does. Ebay stepped in and told me I needed to file harassment charges and they cut her off. But only temporarily
Now that info is important because it comes to play here.
I have had four more incidents where this woman has come in under different aliases and tried again. But the fool did not take into consideration those aliases will show up under hear name on the verified searches. So I caught it everytime but not until she had caused me aggravation and relisting issues.
I have not thought of her in months. And I really wish I had.
Anyhow,my customer got her package today. I was SO stoked about her reaction. I saw her email and was excited to read what she had to say.
She wrote me that her Tinky was awful and she was highly disappointed. Mind you I had field tested this doll. When I field test and get only lukewar
m reactions, I strip and start over. But this baby caused a mob scene and people actually held her and looked at everything. Much to my chagrin because I dont usually allow that. But she survived unscathed.
My customer had also sent photos but I was so deflated I didnt even want to look at them. I just told her to send it back along with the custom box and free gift.
One of my partners came in because he heard I was really deflated and did not want to continue.
He read the correspondence then said DI!!! Did you look at these pictures??? This has nothing to do with your work and everything to do with sabotage\And she looks FILTHY! What artist in their right mind would send a doll like this? But it sure did feel familiar.
Now we cant tell if this was photoshopped, I think not because she is returning the doll and it must show this damage ,
Then he looked at the address and said "Since when did we start accepting orders to P.O. Boxes again. I swear I did not even notice that. I have been so overwhelmed, I just did not see it. Or noticed it is a P.O.box in the same city as the aforementioned customer. I thought how could she be so stupid,to open a P.O.Box right down the street.
But then I realized I am the stupid one.
ANd we do have pictures of her. But not with her new eyes that the customer demanded so I had to make them.
I have no idea how she made her look so pasty. I dont have photoshop, so I dont edit my photos.Neither do my partners.
I feel so defeated. So through. I was on cloud 9 after I took this girl out to meet her public. Now I just want to get these done and stop.
I was told early on about reborn customers. But until that customer from hell, I had a pretty good rapport. My partner keeps saying I should be happy that its not my work, but frankly, even though I know she doesn’t look like that. Looking at those photos, I just dont now.
What is wrong with people anyway. I have watched my family and friends dying over the last year and know we are all not long for this world so why do we do things like this? Why do we throw barbs at each other and look for ways to be mean and hateful?