Another lesson learned the hard way!
In a nut shell…
My Customer (who already bought 2 other dolls of mine) wanted a reborned Maisie Winters.
I don’t really do custom work, so she bought the kit herself, had it shipped to her, then shipped it to me.
We agreed that I would paint the kit and assemble the doll, then she would pay me + return shipping.
Now she does not want the doll.
I offered her a credit for her next doll, but she wants her money back for the kit.
The problem is, that she spent more than double the original sale price, because it is a limited edition, sold out kit.
Do I give her the original price of the kit? (which is approx half of what she paid)
Do I give her what she paid, minus my materials (body, ties, paint, mohair, weighting, filling)
Do I give her only a merchandise credit?
I am stumped.
I don’t know how long it will take to sell her, and I can’t lose money when I was doing her a favor.
I don’t want to lose a repeat customer… but I would never have spent what she did on a kit, let alone a small kit.
I do not want to be unfair…what do I do???